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GroupWise Web Access
Click on any question to view its answer.
New Employees
Accessing Groupwise
GroupWise Desktop
Messages
Attachments
Address Book
Calendar
Training
I am a new employee in PISD. How will I get a
Groupwise account?
New employees must provide all needed documentation to Human Resources.
The system will then be able to access this information and
automatically create an account.
High School and Middle School employees will contact the Campus
Instructional Technologist assigned to that campus. The CIT will
provide the needed GroupWise account information and schedule the
required initial training.
Elementary Employees will contact the Elementary Campus Technologist at
their assigned campus. The ECT will provide the needed GroupWise
account information.
They will also contact the Instructional Technology Department to
schedule
the required initial training.
All other employees must contact their Supervisor. The Supervisor will
contact the Instructional Technology Department. Instructional
Technology will provide the needed GroupWise account information and
schedule the required initial training.
What do I use for
my User Name and Password?
Employees of Pflugerville ISD are
assigned a number
for their User Name. This "number" begins with the letter "e" followed
by
6 digits. The employee will set their own
account password during the required initial training.
How
do I access GroupWise from the classroom? (view
video)
To log in to GroupWise
over the Internet, launch a Web browser, such as Internet Explorer or Netscape.
The Pflugerville ISD homepage appears. Click on the link for GroupWise WebAccess.
You will find this link along the left hand edge of the homepage. You will
be presented with a login page. Enter your GroupWise username and password,
and
click
on "Login." Please remember to log out at the end of your session by clicking
on the exit icon at the top of the GroupWise desktop, or by quitting
the
browser.
How
do I access GroupWise from home? (view
video)
To log in to GroupWise
over the Internet, launch a Web browser, such as Internet Explorer or Netscape.
The
Pflugerville ISD homepage appears. Click on the link for GroupWise WebAccess.
You will find this link along the left hand edge of the homepage. You will
be presented with a login page. Enter your GroupWise username and password,
and
click
on "Login." Please remember to log out at the end of your session by clicking
on the exit icon at the top of the GroupWise desktop, or by quitting
the
browser.
Do
I have to use a web browser to access GroupWise?
Employees should
use GroupWise
WebAccess from home and within the District at this
time. The District will implement a client for the classroom desktop at a later
date.
What
do I use for my User Name and Password?
An employee's User
Name is their assigned "e" number. This is the letter e followed by 6 digits.
The password was
determined by the employee during the required initial training.
What
do students use for their User Name and Password? (pdf
document)
Students
will use their Student ID number for their User Name. Students will also set
their passwords during their intial
training conducted by the classroom teacher.
How
do I change my password? (view
video / pdf
document)
Employees
must use Portal to change their passwords. Portal can only be accessed from within
the District. You must know
your present
password in order to create a new password.
1. Launch a web browser and type intranet for the URL.
2. Click on the Portal link on the top, right side of the page.
3. Type in your "e"# for the username and your present password.
4. Click on login. Do not click on
Reset.
5. From the tabs at the top of the page, click
Change My Password.
6. Type in your old password, then the new password, then the new
password again, click on OK.
7. Click Logout on the top right of the page.
Note: You are the
only one with knowledge of your new password. Please make it something
you
will remember.
What
do I do if I forget my password?
Middle School and High School
Employees should
contact their Campus Instructional Technologist.
Elementary
School employees should contact their Elementary Campus Technologist.
The CIT and ECT will help you reset your
password.
What do I do if a student forgets their password? (view
video)
/ pdf
document)
Teachers must use Portal to reset
a
student's password. Portal can only be accessed from within the
District.
1. Launch a web browser and type intranet for the URL address.
2. Click on the Portal link on the top, right side of the page.
3. Type in your "e"# for the username and your present password.
4. Click on login. Do not click on
Reset.
5. From the tabs at the top of the page, click
Change Student Password.
6. Scroll through the list of User IDs until you find the student's
User ID.
7. Click once to highlight the User ID, then click then click Edit.
8. Type the password the student has selected (minimum of 6 characters)
into both fields.
You must now complete steps 9-11 exactly as listed.
9. Click Change Password.
10. Then click Apply.
11. Finally click Finish.
Now you may click the Logout button found on the top right of the page.
Note: The student may now log into GroupWise with
the reset password.
Why can't I log into my Groupwise account?
The District maintains the GroupWise and Web Access servers that
provide email services. Occassionally periodic maintenance must occur.
The Systems Administration Staff will make every effort to ensure that
maintenance is performed during non school hours. However, at times the
servers might require maintenance during school hours. This will make
GroupWise email unavailable for a short time. Campuses will be notified
if the outage will be for an
extended period of time.
What is my District email address?
District employee email addresses follow this pattern.
Firstname.Lastname@pflugervilleisd.net
Example: John.Smith@pflugervilleisd.net
How do I make a folder in my GroupWise cabinet? (view
video)
In the Folder List,
click Add Folder. Type a name in the Folder Name box. Select the place
in the Folder List where you want to add the folder. Click OK. Note: By default,
the folder will be added as the first folder in the Cabinet.
How do I add an automatic signature to my email
messages? (view
video)
- From the GroupWise
WebAccess main window, click Options. Options is the middle icon found
next to the date and time zone at the top of mailbox screen.
- Click the Signature
tab at the top of the window. Click once to place a
checkbox next to Activate Signature. Type your signature text in the
box.
- Click Automatically
Add Signature to have GroupWise WebAccess add the signature when you
send the item, OR click Prompt
Before Adding Signature to have GroupWise WebAccess prompt you before
adding the signature when you send the item.
- Click Save.
When you create a
signature, GroupWise WebAccess stores it in your GroupWise Mailbox at
your post office. Whether you log in to your Mailbox through GroupWise
WebAccess or another version of the GroupWise client, you always have
the same signature.
How do I send a message?
From the GroupWise WebAccess main window,
click the Compose Icon found along the left hand edge of the web page.
Click the Address Book button to add recipients in the To, CC, and BC
boxes, or type a recipient's
address
in the To, CC, or BC box. The address can be a GroupWise user ID,
GroupWise
full name, or external e-mail address. Separate each address with a
comma.
Type a subject and
message. You can include Web site locations or addresses (URLs) in both
the Subject and Message boxes. Click Spell Check to spell check the message. Click Send.
How
do I read a message?
Click Mailbox in the Folder List.
Unopened messages, appointments, tasks, or notes appear in bold
underlined text. Click ONCE
on the bold underlined text. The mail message will open.
How do I reply to a message?
Click Mailbox in the Folder List. Click
the message, appointment, task, or note to open it. Click Reply to
Sender or Reply All. Type
your message. You can include Web site locations or addresses (URLs) in
the Message box. Click Send.
Note: Reply to
Sender sends a reply to the sender only. Reply All sends a
reply to
the sender and all recipients of the original item.
How do I forward a message?
Click Mailbox in the Folder List. Click the mail message to open it.
Click Forward to open a new message. The original message is included
as an attachment to the new message. Click Address Book to add
recipients in the To, CC,
and BC boxes. You can include Web site locations or addresses (URLs) in
the Message box. Click Attach to attach files to the message. For
this feature to work, your browser must support attachments. Click Send.
How do I unsend or retract a message item? (view
video)
Click Sent Items in the Folder List. Locate the item
in the Item List. Click the item to open it. To delete the item from
your Mailbox only, click Delete from This Mailbox.
To retract the item from your Mailbox and from ALL recipients'
Mailboxes, click Delete from All Mailboxes.
Note:
A mail message or phone message is retracted ONLY if the recipient HAS NOT
opened it.
A calendar appointment, a note, or a task IS retracted even if the recipient HAS OPENED IT and accepted it.
What happens to the unsent or retracted message
item?
A mail message or phone message is retracted ONLY if the recipient HAS
NOT yet opened it.
Calendar items such as an appointment, a note, or a task ARE
RETRACTED even if the recipient HAS OPENED IT and accepted it.
All
items that are unsent or retracted are deposited in the Sender's Trash.
The
sender can undelete the message item from their Trash. The message item
is
returned to the sender's Sent items folder. This does not resend the
message to the recipients.
How do I delete a message or calendar item?
Click Mailbox in the Folder List. Locate
the item in the Item List. Click
the item to open it. Click Delete.
To delete an appointment, a task, or a note you've already accepted,
click Calendar in the Folder List. Select the item. Click Delete
at the
top of the Item List.
The item is removed from your Mailbox or Calendar.
Note:
The status of the item is also updated in the recipient's Mailbox or
Calendar to show you've deleted the item. As long as the item remains
in your Trash, you can undelete it.
How do I undelete a message or calendar item?
Click Trash in the Folder List. Select the item. Click
Undelete at the top of the Item List.
The item is moved from your Trash to the folder from which it was
originally deleted.
How do I save / open an attachment? (view
video / Mac users
pdf document)
How do I attach a file? (view
video)
What happens if I click on View instead of
Save?
When you view an attached file made by MS
Word, Acrobat Reader, etc., GroupWise WebAccess attempts to convert the
file to HTML and display it in your browser. The View displayed by
GroupWise will be missing any graphics that are embedded in the
document and will not show the original format of the document. If you
need the original document you will need to save it to your Server
folder.
If GroupWise WebAccess cannot convert the file, the View function
will not work. You will need to save the file to your server folder.
Note: All AppleWorks documents will not be converted by the GroupWise
server, so the View feature does not function correctly when trying to
display
these documents. These documents will need to be saved to your Server
folder
before you can view them.
What happens if I click on Open instead of
Save?
The classroom computer is protected. If
you try to open the attachment BEFORE you Save it to your Server
folder, you will receive an error message. The message prompts you to
Save the file before trying to open it.
How do I address the message to more than one
person? (view
video)
- Open a new mail message item. Click
Address Book to open the Address Book.
- In the Address Books list, select
the address book you want to search. You can choose
from the GroupWise address book, or
a personal address book.
- Select the number of entries you
want displayed at one time. The default displays
25 entries at one time.
- To search for a specific
entry, use the search condition boxes to define the
Address Book fields
and information
you want to search.
- Click Search Address Book (or Search)
to display a list of names that match your search
conditions.
- Select the name you want to add as one
of the item's recipient list, click To, CC, or BC
to indicate the
recipient type.
- Repeat the process to add more recipients.
- After
you've finished selecting all the item's recipients,
click the OK button. It returns you
to the mail message.
Note:
Do not close the Address Book window. This will delete the mail message
and any recipients that you selected.
How do I create a personal Address Book? (view
video)
From the GroupWise WebAccess main
window, click the Address Book icon to open the Address Book.
- Click Address Book Options.
- Click Create Address Book to display the
Create Address Book form.
- In the Address Book Name box, type the name
you want to use for the personal address book. If desired, enter a
description in the Description box. The description is for your use
only. It appears only when viewing the address books in the Address
Books Options form.
- Click OK to add the new address book to the
Personal Address Book list.
- Click Close to return to the Address Book.
How do I make a group in an Address Book? (view
video)
From the GroupWise WebAccess main window,
click to open the Address Book.
By default, the Address Book opens to the GroupWise address books. You
can choose from the GroupWise address book, or your personal
address book.
To search for a specific entry, use the search condition boxes to
define the Address Book fields and information you want to search.
Click Search
Address Book (or Search) to display a list of entries that match your
search
conditions. Select the entry you want to add to the group, click
To,
CC, or BC to indicate the recipient type.
After you've selected the entries you want to add to the group, click
Save Group to display the Save Group form. In the Address Book list,
select
the personal address book where you want to save the group. Enter a
name
and description (optional) for the group, click Save.
The group is added to the address book. When addressing items, you can
type the group name in the To, CC, or BC box, or you can use the
Address
Book to include it. The item will be sent to each member of the group.
How do I add a contact in my Address Book? (view
video)
From the GroupWise WebAccess main
window,
click to open the Address Book.
In the Address Book, click Add (or Add Entry) to display the Add
Address Book Entry form. Select the personal address book where you
want to add
the entry.
Fill in at least one of the asterisked fields. This is required so that
the entry can be listed in the Address Book. If you want to send
messages to the entry, make sure you complete the E-Mail field. Fill in
any other fields
you want. Any information you add will be displayed when you select the
entry
in the Address Book.
Click OK to save the entry to the selected address book.
The Address Book is slow to appear. Is there
anything I can do to speed it up?
The Address is a seperate application
from GroupWise mail. When you click on the Address Book icon, the
address book application launches and then it displays the Address
Book. At times, network traffic can cause the Address Book to open,
search and return name requests more
slowly than desired. Improvements to the network will occur during the
school
year 2003-2004. These network changes will cause the Address Book to
function
at its optimal level.
How do I create an appointment for myself? (view
video)
From the GroupWise WebAccess main window, click Compose to display a
mail message. Click Appointment to change the mail message to an
appointment, OR Click the Calendar icon, then click Create
Appointment.
Your "e" number appears in the To: space of the message. This will
create a personal appointment that displays only in your Calendar.
- Type a location for the meeting.
- Specify the month, day, year, and
beginning time for the appointment.
- Set the duration of the meeting,
select Hours, Minutes, or Days. You can use whole numbers or decimal
numbers, such as 90 minutes or 1.5 hours.
- Type a subject and message. The subject
is what appears on the calendar. You can include Web site locations or
addresses (URLs)
in both the Subject and Message boxes.
- Click Attach to attach files that will be
used during the appointment.
- Click Send.
The appointment message appears in your
mailbox and as a temporary item (in italics) on your calendar. Open the
appointment message and click Accept.
This changes the appointment item on your calendar to permanent (no
italics).
How do I create an appointment for others and myself? (view
video)
From the GroupWise WebAccess main
window, click Compose to display a mail message. Click Appointment to
change the mail message to an appointment, OR Click the
Calendar icon, then click Create Appointment.
Your "e" number appears in the To: space of the message.
- Click Address Book to add recipients in
the To, CC, and BC boxes.
- Type a location for the meeting.
- Specify the month, day, year, and
beginning time for the appointment.
- Set the duration of the meeting,
select Hours, Minutes, or Days. You can use whole numbers or decimal
numbers, such as 90 minutes or 1.5 hours.
- Type a subject and message. The subject
is what appears on the calendar. You can include Web site locations or
addresses (URLs)
in both the Subject and Message boxes.
- Click Attach to attach files that will be
used during the appointment.
- Click Busy Search to find and insert an appointment time when all the recipients are
available.
- Click Send.
What is a Busy Search? How do I use it?
GroupWise searches the calendars of the listed recipients. It allows
you to see if the time selected for the meeting is available. If not,
you can select a different time before sending the appointment item.
In the Appointment view, make sure you've:
- Added the recipients and filled in the
location.
- Specified the date and time for the
appointment in the appropriate boxes. By default, GroupWise searches
for available times during the seven-day period starting with the date
and time you enter.
- Set the duration of the meeting,
select Hours, Minutes, or Days. You can use whole numbers or decimal
numbers, such as 90 minutes or 1.5 hours.
- Click Busy Search.
- To schedule the appointment for one of
the times listed click the time or if the time specified on the
appointment item is available, click Send.
Note: GroupWise
lists times when the users whose schedules were checked are available
for an appointment. The time blocks listed might be longer than the
duration specified. For
example, 8am through 1pm may be listed as an available time. If your
meeting
has a duration of two hours, you could select from a number of
available
times, including 8am-10am, 9am-11am, and 11am- 1pm. You can decide on
an
appointment time from the available times listed or use the first
available
time, which GroupWise selects for you.
Can I retract an appointment that I have sent to
others?
Yes, you can retract the appointment.
Click Calendar in the Folder List.
Locate the item in the Item List shown in the Day view.
Select the item.
Click Delete from All Mailboxes at the top of the Item List, OR click the item to open it and then click Delete from All Mailboxes.
Note: An appointment, note, or task is
retracted even if the recipient has already opened and accepted it. The
item is also removed from your Mailbox or Calendar. The status of the
item is
also updated in the sender's Mailbox or Calendar to show you've deleted
the
item. As long as the item remains in your Trash, you can undelete it.
What is a task or note?
Tasks and notes are scheduled items, meaning that they appear in the
recipient's Calendar as well as the Mailbox. The recipient of a task,
or note has the option of accepting or declining it. Accepted items are
removed from the
recipient's Mailbox and stored in the recipient's Calendar. Declined
items
are removed from both the recipient's Mailbox and the Calendar. If you
are
the sender, you can see what action recipients have taken by checking
the
properties for the scheduled item.
How do I create a task or note? (view
task video / view
note video)
From the GroupWise WebAccess main window, click
to display a mail
message.
- Click Task to change the mail message to
a task or click Note to change the mail message to a Note.
- Click Address Book to add recipients in
the To, CC, and BC boxes. To create a personal task that displays only
in your Calendar, add your name only.
- For the start date, specify the month,
day, and year you want the task or note to first appear on the
recipient's Calendar.
- For the Task due date, specify the month,
day, and year when you want the task to be completed. Notes do not have
due dates.
- Type a subject and message. The subject
is what appears on the calendar. You can include Web site locations or
addresses (URLs)
in both the Subject and Message boxes.
- Click Send.
How do I print my calendar?
Click Calendar in the Folder List.
Click once to choose the day, week, or the month view.
Click once in the window where the day, week, or month is being
displayed. This selects the frame where the calendar appears.
It will appear as if nothing has happened.
Click the Print icon in the browser toolbar.
This prints the view of the calendar selected.
Will more training be offered for using the many
features of GroupWise?
Yes. Further training will be offered during the spring semester and
during the summer training windows. One on one training can also be
scheduled.
Contact the Intructional Technology Department, or the Secondary CIT
assigned
to your campus.
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