Technology Department
Technical Support
The following technical support team members are PISD’s front line for end user support.
- Tylene Cunning, Supervisor of Technical Support – main contact for the technical support team; manages the helpdesk; assigns service tickets, scheduling of large deployments, purchasing, library support, inventory
- Chris Martinec, Technical Support Specialist – Lead PC Technician, image creation and management, front line support for Dell hardware warranty and support
- Robert Riggins, Technical Support Specialist – Lead PC Technician, network application support and management, front line for food service department
- Greg Wicks, Technical Support Specialist – Apple Certified Technician, Printer Technician, supports all Mac computers, servers, images, and peripherals
- Paul Manibusan, Technical Support Technician – fully supports technical hardware/software for various campuses
- Brittany Moyers, Technical Support Technician – fully supports technical hardware/software for various campuses
- Sean Singleton, Technical Support Technician – fully supports technical hardware/software for various campuses
- Ian Price, Technical Support Technician – fully supports technical hardware/software for various campuses
- Keith Foster, Technical Support Technician – fully supports technical hardware/software for various campuses
- John Neill, AV Technician – front line support for all audio visual equipment, projectors, displays, broadcast carts, interactive boards, etc.
Helpdesk – Technology Service Tickets
The PISD Technology Department provides an online helpdesk for all users. The district currently uses Grouplink’s eHelpdesk as a means to provide communication between the technology team and the district end users. It provides email communication, status updates, and access to a knowledge base.
Overview of Services
PISD’s Technology Support team supports almost 7500 computers and printers among the 30 networked district sites, including food services and transportation. Additionally, we support hundreds of peripheral devices for various departments and programs.
Our 10 member team handles installations, configurations, imaging, disposal, hardware repair, software installations, software packaging, troubleshooting, inventory, and licensing for various types of equipment in the district. We also support all AV equipment such as projectors, displays, interactive boards, broadcasting equipment, etc.
Replacement Cycle
PISD has established a four-year replacement cycle in four main program categories: Presentation Stations, Computer Labs, Library’s, and Offices. In the first four years of a computers life, the equipment is fully covered for support. For the fifth and sixth year of its life, support is provided for the operating system and software with minimal hardware replacement. After six years, the equipment will have no formal support but will remain in service as long as possible.